This Privacy Policy explains how KeyFerrals LLC ("Keyferrals," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, submit a form, communicate with us by phone, email, or text message, or use our real estate referral and marketing services (together, the "Services"). By using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information you provide to us
When you fill out a form, request information, apply to join our partner network, or otherwise contact us, we may collect:
- Your name, email address, and mobile phone number
- Business details such as brokerage name, license information, and service areas
- The content of messages you send us
- Your communication preferences, including whether you consented to receive text messages
Information collected automatically
When you visit our website, we may automatically collect your IP address, browser type, device information, pages viewed, referring URLs, and the date and time of your visit, using cookies and similar technologies.
2. How We Use Information
- To respond to your inquiries and process partner applications
- To provide our Services, including referral matching, appointment coordination, and account support
- To send you service-related communications by email, phone, or text message (where you have consented)
- To send you marketing communications where you have consented, which you may opt out of at any time
- To operate, analyze, and improve our website and Services
- To protect against fraud and abuse and to comply with legal obligations
3. SMS / Text Messaging
If you provide your mobile number and check the optional SMS consent box(es) on our website form, you agree to receive text messages from Keyferrals. Depending on the boxes you check, these may include:
- Non-marketing messages: application follow-ups, referral notifications, appointment reminders, and account updates.
- Marketing messages: promotional offers, program updates, and new service announcements.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at support@keyferrals.com or (802) 416-3551. Consent to receive text messages is not a condition of purchase or of joining our network. See the SMS terms in our Terms & Conditions for more details.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We do not sell or rent your personal information. We may share information only as follows:
- Service providers: with vendors who help us operate our business, such as website hosting, CRM, communication, and analytics providers. These providers may use your information only to perform services on our behalf and are required to keep it confidential.
- Referral participants: to fulfill a referral or introduction you request, we may share the business contact details needed to connect you with the other party (for example, your name, email, and the nature of the request).
- Legal and safety: when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Keyferrals, our users, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
- With your consent: in other situations where you have given us permission.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies & Tracking
We use cookies and similar technologies to remember your preferences, understand how our website is used, and measure the effectiveness of our marketing. You can set your browser to refuse cookies or alert you when cookies are being sent; some parts of the website may not function properly without them. Our website does not currently respond to "Do Not Track" browser signals.
6. Data Retention
We keep personal information only as long as needed for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Records of SMS consent and opt-outs are retained as required to honor your preferences and comply with law.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices & Rights
- Text messages: reply STOP to any message to opt out.
- Email: click the unsubscribe link in any marketing email.
- Access, correction, and deletion: you may request access to, correction of, or deletion of your personal information by contacting us using the details below.
Depending on where you live (for example, California and other U.S. states with consumer privacy laws), you may have additional rights. We will not discriminate against you for exercising any of your privacy rights. To make a request, email support@keyferrals.com. We may need to verify your identity before completing your request.
9. Children's Privacy
Our Services are intended for adults and are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of the Services after changes are posted means you accept the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
KeyFerrals LLC
7901 4th St N, STE 300, St. Petersburg, FL 33702
Email: support@keyferrals.com
Phone: (802) 416-3551